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Reasonable Accommodation: 

Advocacy and training materials

The following advocacy and training resources concern reasonable accommodation:

1. United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), Accessibility for All: Good practices of accessibility in Asia and the Pacific to promote disability-inclusive development, 2016 (pdf)

This Publication seeks to support policymakers in promoting accessibility at a policy and practical level. It contains information on relevant global and regional mandates that support and promote disability-inclusive development and accessibility, with a view to demonstrating the multi-faceted value of focusing on disability and accessibility policies to achieve broader development goals. Readers will learn about the core concepts of disability and accessibility, and be empowered with knowledge on standards, tools, and means of promoting accessibility.

Furthermore, this Publication will outline and analyse examples of good practices of accessibility in Asia Pacific. The majority of the good practices featured in this Publication were initially discussed at two international and multi-stakeholder workshops in 2014 and 2015, with a few additional examples drawn from Pacific island Member States. The selection of practices is based on their embodiment of the principles of accessibility, demonstrated success, measurable impact on the community, as well as their adaptable and replicable nature.

2. European Commission, Reasonable Accommodation beyond Disability in Europe?, 2013 (pdf)

This Report discusses the merits and drawbacks of extending the duty to provide reasonable accommodation beyond disability, with a focus on the discrimination grounds covered by the European network of legal experts in the non-discrimination field (i.e. race or ethnic origin, religion or belief, age, and sexual orientation). The Report focuses on whether the reasonable accommodation is superfluous beyond disability given the protective mechanisms already in place in that regard (i.e. good practices, dynamic interpretation of indirect discrimination, etc.).

The Report assists in the understanding of the basic legal frameworks for reasonable accommodation in the US, Canada, Council of Europe, European Union, and EU Member States. It also analyses why disability may be the only ground giving rise to the duty of reasonable accommodation in some jurisdictions but not others.


3. International Telecommunications Union, G3ict, and the Centre for Internet and Society, e-Accessibility Policy Handbook for Persons with Disabilities, 2010 (pdf)

Digital Accessibility is a key mandate of the CRPD.  However, whilst the CRPD specifies desired outcomes, it does not prescribe specific digital accessibility solutions or references.  The Toolkit is therefore designed to support States Parties in identifying the requirements of Article 9, analysing local gaps in digital accessibility programs and policies, providing a framework for the development of policies and strategies for mainstreaming digital accessibility at national, regional and international levels, serving as a global electronic repository of policies, international standards, good practices and technical references on digital accessibility, facilitating the design of effective policy frameworks responding to the needs of e-inclusiveness principles covering Communication, Information & Services, promoting accessible and assistive ICT applications by fostering public-private cooperation to expand ICT usage by persons with disabilities and providing specific guidance to adequately address key issues of particular relevance to developing country environments.

4. United Nations Development Programme (UNDP) Malaysia, A Review of the International Best Practice in Accessible Public Transportation for Persons with Disabilities, 2010 (pdf)

This  Report provides an international overview of the key technical issues on accessible public transportation for persons with disabilities. It begins with a brief description of the prevalence of disability and factors that influence accessibility.  It also explains why safe and convenient pedestrian infrastructure is particularly essential for persons with disabilities if they wish to satisfactorily access public transport. It then provides a discussion on design requirements and best practices for vehicles, bus stops and bus and train stations as well as important arguments on the importance of signage and information.  The Report illustrates best practices for training courses for transport providers and transport users as these have been among the central elements for making public transport services more accessible. The Report further explains how some barriers faced by persons with disabilities are often an unintentional result of particular policies of government and transport operators.

5. Republic of South Africa Department of Public Service and Administration, Handbook on Reasonable Accommodation for People with Disabilities in the Public Service, 2007 (pdf)

This Handbook on Reasonable Accommodation for People with Disabilities is a Public Service innovative, creative, and visionary tool to fast track the efforts of ensuring an all-inclusive Public Service towards restoring human dignity, the inherent right to work and economic independence, and social justice. It serves as a tool to empower persons with disabilities towards being independent and self-reliant in the workplace, with minimal assistance or reliance on collegial support.

6. European Center for Excellence in Personal Assistance, Model National Personal Assistance Policy, 2004 (pdf)

This Policy, compiled by persons with disabilities themselves, is created to promote self-determination and full citizenship for persons with extensive disabilities. It is designed to empower persons requiring assistance to exercise a degree of control over their preferred services by: (1) providing them with purchasing power which, in turn, creates a market for assistance services with a multitude of service providers with different service delivery solutions; and (2) eliminating monopolies, public or private, in the provision of assistance services.  As a policy document, the text is primarily addressed to lawmakers and those working for changes in personal assistance legislation. Its focus is not on prescribing service delivery solutions but on creating the legal and financial framework that promotes diversity and quality in service provision. As a model policy, it describes, at best, the ideal legislation (but not the strategy for getting there).

7. New Zealand Human Rights Commission, Reasonable accommodation of persons with disabilities in New Zealand (pdf)

This Guide summarizes the definition of reasonable accommodation, types of barriers that make it difficult or impossible to accommodate persons with disabilities, and examples of reasonable accommodation. It also provides guidance for organizations, such as explaining the benefits associated with providing reasonable accommodation, how to devise policies, procedures and services with reasonable accommodation in mind, and the use of Universal Design. It concludes by explaining to persons with disabilities their rights to reasonable accommodation, how to effectively communicate requests for reasonable accommodation, and how to make a complaint.

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